Terms and Conditions

Heilala Vanilla www.heilalavanilla.com is an online service owned and operated by Heilala Vanilla Limited. Please read these Terms and Condition carefully before using the Site. By using shopping on heilalavanilla.com, you are agreeing to the following terms and conditions:

NZD Pricing and GST

GST will apply to all goods and services supplied through this Site. All prices are inclusive of the New Zealand Government’s Goods and Services Tax (GST), currently set at 15% of the price of all products.  All prices are correct at the time of publication; however we reserve the right to alter prices for any reason at any time.

Payment Privacy and Security

We use the secure Hosted Payment page solution from Paypal to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.

Your privacy is important to us. Heilala Vanilla Limited is committed to protecting your privacy. Your contact information is collected and held by Heilala Vanilla Limited. We respect your privacy and will not make your contact or other details known to any other organisation.

We hold your credit card and other details on a secure site and process your credit card payment for the purpose of your product purchase only.

You are entitled to have access and/or request corrections to your information given. If you do not wish to receive mail or email from us in the future, please send an email with your name and email address to accounts@heilalavanilla.co.nz

Delivery Policy

Once funds have been received and cleared we will courier your items to your nominated postal address. Your purchase will be processed and dispatched within the next seven working days. Please allow adequate time for delivery of products.
Orders within New Zealand are couriered and will be delivered to you within 3 working days once despatched. We use PBT for all New Zealand deliveries and a tracking number will be available for all sent items, should you at any stage require the tracking number please contact us.

For Overseas items You can choose your preferred method of delivery when choosing your delivery details.

All additional duties and taxes are payable by the purchaser.

Returns and Exchanges and cancellations
Once an order is placed it cannot be cancelled. However, your satisfaction is important to us so please contact us if you are not satisfied with your order for any reason.

There are no refunds, exchanges or cancellations once the purchase is complete except as required by applicable New Zealand laws. Your satisfaction is important to us. Contact must be made within 7 days of receipt of your order


Heilala Vanilla Limited may vary these Terms and Conditions at any time. Any variations become effective on posting. By making a purchase through this Site after the terms and conditions have been varied, you agree to the variation.