Shipping Information

Delivery Policy

Once funds have been received and cleared we will courier your items to your nominated postal address. Your purchase will be processed and dispatched within the next seven working days. Please allow adequate time for delivery of products.

For Australian items we will dispatch from our New Zealand warehouse.  You can choose your preferred method of delivery when choosing your delivery details.

All additional duties and taxes are payable by the purchaser.

Returns Policy

Returns and Exchanges and cancellations

Once an order is placed it cannot be cancelled. However, your satisfaction is important to us so please contact us if you are not satisfied with your order for any reason.

There are no refunds, exchanges or cancellations once the purchase is complete except as required by applicable New Zealand laws. Your satisfaction is important to us. Contact must be made within 7 days of receipt of your order

International Shipping

For all international deliveries outside of Australia please head to www.heilalavanilla.co.nz