Returns & Refunds
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We stand by the quality of every product that leaves our door and will do our best to make things right if you are not satisfied with your purchase. Please contact us if you have any problems with your order.
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Your satisfaction is important to us. While rare, errors can occur. If your order arrives damaged, contains the wrong item, or includes a product past its best-before date, we’ll happily arrange a refund or replacement.
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Please contact us at orders@heilalavanilla.co.nz within 7 days of receiving your product. Include your order number and photos (if applicable) so we can quickly resolve the issue.
